Forum Help

The Branded Customer Service Forum has been designed by Auckland web design company BKA Interactive to be as easy to use as possible. Adding your contribution (questions, comments, replies etc.) is easy – just type it directly below the other comments on the page! The purpose of the community forum is to help everyone improve in the quality and effectiveness of their Branded Customer Service work. We hope that you will find this forum a valuable network to assist you with your projects. And we encourage you to actively participate by sharing your ideas, thoughts, and experiences.

See below for our Quick Use Guide and a Useful Features Guide, formatted in a “Frequently Asked Questions” style.

Quick Use Guide

Register for full participation!
Registering in the Branded Customer Service Forum gives you access to access to features such as being notified when someone else contributes to a topic you are interested in.

Click here to go to the Registration page, which will ask you to enter your details, then click on “Submit.”
A "Thank Your for Subscribing to the Resource Center" webpage will confirm that your details have been sent to us.
An email will be sent to you within two working days, with your login and password details, as well as an overview of how to use the forum and Resource Center.
Your account will now be active, you can login, and you will be able to start your own forum topics or reply to existing ones, as well as browse the online Resource Center

No one is talking about what I’m interested in – how do I start a topic?

From the BCS Forum homepage, choose a suitable forum to put your topic in. If you don’t think any of the existing forums are suitable for your topic, email webmaster@brandedservice.com and ask BCS to add a suitable topic.
Once you have selected a forum, click on “New Topic” to start a topic. Give the topic a suitable name so others can see what the topic is about. Then follow the instructions to start the new topic.

Useful Features Guide – For Registered Users Only

[Notification] How will I know when someone has responded to a post that I’ve made?
To use the notification feature, you must be logged in as a registered user when you make a post in the forum. Once you are logged in and make a post, there is a check box at the bottom of the screen that says “Notify me of replies.” If you check this box, you will be emailed every time someone responded to your post.

[Notification] I don’t want to make a post at the moment, but still want to be notified if other people add to a topic. How can I do this?

Log in to the Forum. When you view a topic, at the bottom of the page (below the posts other people have made) is a check box that says “Notify me by e-mail of replies.” All you need to do is check this box.

[Notification] How do I stop getting notification emails?
Log in to the Forum, and you will see a link called “Notification” at the top of the page. Click on this link and you will be taken to a page that lists the topics that you have elected to be notified about. You can remove notifications from here.

[Favourites] I want to easily find topics I’m interested in next time I visit, and I don’t want to be notified when people add to them. How can I do this?

Log in to the Forum. When you view a topic, at the bottom of the page (below the posts other people have made) is a check box that says “This is a favourite topic.” All you need to do is check this box.
Next time you visit the BCS Forum and log in, you can go to the “Favourites” link at the top of the page, and get quick access to those topics of interest.

[New Posts] What has been posted since the last time I visited the Forum?
Log in to the Forum. New posts added since the last time you visited are listed under the link “New Posts.”

[My Account] How can I change my details?

Your email address
Your password
Your signature (to appear at the bottom of all of your posts)
Your location

You can also use this area to permanently delete your account.